ONE AI POWERED CONTACT CENTER APPLICATION FOR ALL YOUR CONSUMER INTERACTIONS
Drive loyalty and growth at every stage of your customer support lifecycle with Clienk
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%
Order Increase
%
Customer Satisfaction
%
Exit Rate Reduction
%
First Time Resolution
SERVE YOUR CUSTOMERS WHEREVER THEY ARE
Talk to anyone, anywhere, anytime? Service your customers over websites, telephone, mobile app, social media channels like WeChat, Whatsapp, Facebook, Instagram, e-commerce platforms like Lazada or Magento and Shopee and many other popular channels. Connect all conversations in one single online interface.
CONVERSATIONAL AI TO HELP YOUR AGENTS AND CUSTOMERS
The right balance between automation and contribution. Your agents can team up with AI Virtual Assistants that will support them along their days of customer care heroes. You deploy your chatbots powered by a large language model like ChatGPT, PaLM 2 or Baidu
OVER 150 COPC BASED REPORTS WILL UNCOVER ANY DETAILS
Check agents availablity, customers queue time, average response times, resolution times, and many more detailed reports. All exportable and presentable with ready made charts and statistics.
MICROSEGMENT YOUR CUSTOMERS TO REALLY UNDERSTAND WHO THEY ARE
Leverage your customer support data. Learn from your conversations and add tags to their customer profile automatically thanks to AI listening.
FLORENTIA VILLAGE
Florentia Village is an Italian luxury outlet shopping village located across China. Each village features a large collection of designer and luxury brands at discounted prices. The villages also include restaurants, cafes, and playgrounds for children. Florentia Village serves around 25 million customers each year.
Clienk helps FLORENTIA VILLAGE to achieve:
70% of repetitive questions are handled via conversational AI in Mandarin.
Channel Implementations:
Phone + App + Wechat + Mini Program
PHILIPS
Philips is a leading health technology company focused on improving peoples health and enabling better outcomes which engages in the healthcare, lighting and consumer well-being markets.
Clienk helps PHILIPS to achieve:
Customer Care implementation in +65 countries across 20 languages +30.000 chats per month Get buyers intent up to 96% through video-streaming
Channel Implementations:
Live Chat + WeChat + Weibo + Video + Philips Home APP Chat
KMB
The Kowloon Motor Bus Bo. is a global leader in public transport based on three principles: understanding the needs of people we serve, introducing innovative technologies for environmental preservation, and achieving new safety standards and higher efficiencies.
Clienk helps KMB to achieve:
990.1 million passenger rideships, Best Smart Hong Kong Award Most Popular Mobile Application Award
Channel Implementations:
Live Chat + APP Chat
ELE.ME
Ele.me which means "Are you hungry?", is China's biggest meal delivery company. China's most popular on-demand meal order app. Ele.me has also upgraded local eateries by equipping them with order management-billing technology, while supplying fresh foods. The expansion of these services from Ele.me is remarkable shaping consumers behaviour.
Clienk helps ELE.ME to achieve:
65000 order per minute during rush hour 51000 interactions per day 3800 APP requests per day 6000 couriers
Channel Implementations:
WeChat + APP Chat
Brandy Melville
Brandy Melville is a clothing brand that was founded in Italy in 2009 and has since expanded to countries such as the United States, Canada, China and the United Kingdom. The brand is known for its casual and comfortable clothing styles, often featuring vintage-inspired designs. The brand primarily targets young women as its customer base.
Clienk helps Brandy Melville to achieve:
Up to 4500 sessions a day handled by their internal contact center teams.