MAKE YOURSELF AVAILABLE. ENGAGE YOUR CUSTOMERS WHEREVER THEY ARE

With Clienk's omni-channel customer service dashboard, your agents can engage customers through telephone, websites, mobile apps, e-commerce platforms, and popular messaging apps, all in one unified workspace. Experience the convenience of being able to talk to customers anytime, anywhere and have all their interactions seamlessly integrated for improved support and sales management.

MAKE YOURSELF AVAILABLE. ENGAGE YOUR CUSTOMERS WHEREVER THEY ARE
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TELEPHONE IP PBX, IVR AND VOICEMAIL

Your customers like to contact you in a more traditional way by using the telephone? Let them select the department by using the IVR in the language that they prefer and connect them to the most suitable available agent.

Want to run a blended channel call center? We got you covered; You can route livechat, e-mail, messaging and telephone calls all at the same time from a single queue perspective and you can prioritize any single session above others based on your preferences.

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LIVE CHAT AND PROACTIVE CHAT

Having a live chat solution helps build customer confidence in your brand.

Follow your customer behaviour and start a chat when they are most ready to engage. Catch an error message while filling a web-form, ping your visitor when reading through the FAQ, etc. With intelligent business rules, notify your agents to initiate contact when your customers need them the most.

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FOLLOW THE SAME CUSTOMER THROUGH DIFFERENT CHANNELS

Initiate a conversation, anticipate customers questions and offer them the help they need, when and where they need it. Start a conversation on WeChat and continue the same conversation on Facebook!

Let your agents switch between serving chats, phone calls, emails, or social media messages.

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EXTEND YOUR SERVICE TO 24|7|365 WITH FULL AI AUTOMATION

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REDUCE RESPONSE TIME TO 0.5 SECONDS THROUGH AI SUGGESTIONS

When the AI does the heavy lifting and searches for the right answer, only 10ms have passed to find it. Unbeatable! Let your agents focus on the important questions.

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AUTOMATE REPETITIVE TASK WITH AI POWERED CHATBOT DELEGATION

During a conversation, a live agent can delegate the interaction to an AI Virtual Assistant to perform simple actions like data collection or basic transactions. And after that, claim the conversation back

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CONTROL CONVERSATION DURATION

Cut response time while keeping the human touch that drives customer satisfaction.

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COBROWSING ASSISTANCE

Take control and guide your customers when they got lost

NEED MORE?

We’ve got you covered. We know, communication is not always on live chat. Clienk also lets you attend to your social media comments and ask for some feedback to your customers without having to use any other tool

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SEND SURVEYS AND GET THE FEEDBACK YOU NEED

Collect feedback, measure NPS, and improve the customer experience, no additional tool required

  • Pre and post chat surveys
  • NPS surveys

ATTEND TO YOUR SOCIAL MEDIA COMMENTS

Reply not only to chat messages, but also to social media interactions.

  • Comments on picture and video posts
  • Comments on all your ad posts
  • Reactions and comments to your stories.
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