NEED MORE?
We’ve got you covered. We know, communication is not always on live chat. Clienk also lets you attend to your social media messages and ask for some feedback to your customers without having to use any other tool
Request a DemoMAKE YOURSELF AVAILABLE. ENGAGE YOUR CUSTOMERS WHEREVER THEY ARE
With Clienk's omni-channel contact center dashboard, your agents can engage customers through telephone, websites, mobile apps, e-commerce platforms, and popular messaging apps, all in one unified workspace. Experience the convenience of being able to talk to customers anytime, anywhere and have all their interactions seamlessly integrated for improved support and sales management.
TELEPHONE IP PBX, IVR AND VOICEMAIL
Your customers like to contact you in a more traditional way by using the telephone? Let them select the department by using the IVR in the language that they prefer and connect them to the most suitable available agent.
Want to run a blended channel call center? We got you covered; You can route livechat, e-mail, messaging and telephone calls all at the same time from a single queue perspective and you can prioritize any single session above others based on your preferences.
LIVE CHAT AND PROACTIVE CHAT
Having a live chat solution helps build customer confidence in your brand.
Follow your customer behaviour and start a chat when they are most ready to engage. Catch an error message while filling a web-form, ping your visitor when reading through the FAQ, etc. With intelligent business rules, notify your agents to initiate contact when your customers need them the most.
FOLLOW THE SAME CUSTOMER THROUGH DIFFERENT CHANNELS
Initiate a conversation, anticipate customers questions and offer them the help they need, when and where they need it. Start a conversation on WeChat and continue the same conversation on Facebook!
Let your agents switch between serving chats, phone calls, emails, or social media messages.
EXTEND YOUR SERVICE TO 24|7|365 WITH FULL AI AUTOMATION
With full AI automation, you can extend your service during off time, providing your customers with the support they need around the clock. Don't let limited availability hold you back from delivering exceptional service. Upgrade to AI automation today.
REDUCE RESPONSE TIME TO 0.5 SECONDS THROUGH AI SUGGESTIONS
When the AI does the heavy lifting and searches for the right answer, only 10ms have passed to find it. Unbeatable! Let your agents focus on the important questions.
AUTOMATE REPETITIVE TASK WITH AI POWERED CHATBOT DELEGATION
During a conversation, a live agent can delegate the interaction to an AI Virtual Assistant to perform simple actions like data collection or basic transactions. And after that, claim the conversation back
CONTROL CONVERSATION DURATION
Cut response time while keeping the human touch that drives customer satisfaction.
COBROWSING ASSISTANCE
Take control and guide your customers when they got lost
SEND SURVEYS AND GET THE FEEDBACK YOU NEED
Collect feedback, measure NPS, and improve the customer experience, no additional tool required
- Pre and post chat surveys
- NPS surveys
ATTEND TO YOUR SOCIAL MEDIA COMMENTS
Reply not only to chat messages, but also to social media interactions.
- Comments on picture and video posts
- Comments on all your ad posts
- Reactions and comments to your stories.