COPC BASED REPORTS
We’ve got you covered. We know, communication is not always on live chat. Clienk also lets you attend to your social media comments and ask for some feedback to your customers without having to use any other tool
Request a DemoREPORTS, WALLBOARDS, STATISTICS AND MUCH MORE TO DISCOVER
It all comes down to reports. From statistics to conversational analytics. We got your covered for your next presentation to the board. Copy - paste and go!
MANAGE YOUR CUSTOMERS WAITING TIME
We all hate waiting, don’t we? Get a grip on peaks and quickly act to balance the load to other agents.
CHECK RESOLUTION TIME
How long does it take to resolve a request? Check the details, there might be some valid customer information to improve your products/services.
MONITOR FIRST REPLY RESPONSE TIME
Stay below 5 seconds! Any longer waiting is unacceptable. Let those agents know who miss the target
ANALYZE THE RESPONSE TIME
Do your agents have to search for additional information in other resources? Monitor how longs it takes for them to reply to your customer's requests. Time is money!
SEE CHANNEL LOAD
Where are your customers? Did the marketing campaign work? Check the live boards to know the details instantly.
MANAGE YOUR AGENTS WORKLOAD
Depending on the type of conversation, limit the concurrent conversations per agent to keep...
SET DAILY KPI
Praise your top agents who excel in their daily performance. Motivate those who didn’t make...
OVERVIEW OF IDLE AGENTS
Like to know whats going on at any time? No problem. The dashboard reveals much more than simple...
IDENTIFY PAUSED AGENTS
Stuck in a conversation, need some help? Proactively approach your agents to support them when...