Clienk

Leading AI powered customer service platform for Chat, Wechat, WhatsApp, Phone, E-Mail, Facebook, Weibo, Instagram, e-commerce platforms like Lazada and Shopee and your own App.

Clienk
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ABOUT Clienk

Clienk is the market leader in the areas of customer communication and online conversion solutions, allowing companies to help their customers faster and more efficiently. This boosts sales, customer satisfaction and confidence, while saving costs. Companies like Bally, Hogans, Baccarat, ele.me, Clarins, Caudalie, Asurion, Philips, TOD'S, Hogan, PCCW, Pernod Ricard, Chow Tai Fook, TPV, Suunto, Baopals, Guerlain, China Telecom, Thomas Cook and Web International English implemented Clienk products and solutions in China and abroad, and found that the synergy and return of their customer communication and e-commerce investments strongly increased.

Clienk is the platform for your all-channel customer communication. This intelligent, web-based application bundles your big data environment, chat messages, telephone, voice and video conversations, emails, web interactions, Wechat, Facebook Messenger, WhatsApp Business Messenger, Apple Business Chat, Line, Instagram, your native APP messages, e-commerce platform messages from Lazada or Shopee, customer logs and surfing behavior into one customer profile. Clienk delivers high-end tailor made solutions with their unified communication platform and integrates your CRM, ERP, WFM, OMS seamlessly.

In addition, Clienk can assign every contact request – regardless of the communication channel - to the most suited representative, so achieving higher service levels at lower costs. What's more, Clienk's solutions distinguish themselves with an excellent accessibility, stability, reliability, and an uncomplicated user interface. This way, Clienk offers the only fully integrated all-channel communication platform without time-consuming implementations. This makes Clienk's proposition unique.